Consulting companies can use a knowledge base to share useful information, giving customers a good reason to visit and remember the website. Professional services or technology companies might provide support information in a knowledge base.
This page shows how to create a list of sub articles that reside within the current container.
This article discusses the defining characteristics of a content management system (CMS) and how they relate to document management, knowledge management, configuration management, application development, and so on.
Are you in the early stages of considering a CMS deployment and wondering how you'll see a return on investment? We break the key benefits down into organisational, technical, and cost categories.
Buying a CMS is not like buying other kinds of software, even if you think your requirements are fairly simple. Here are some of our suggestions for how to develop a purchasing strategy.
"Enabling information trade with a content management system" is a presentation given by Rob Wells as the headline speaker at December's Australian e-Commerce Network seminar.